Frequently Asked Questions

How long is a typical checkup?

Regular checkups or oral hygiene appointments last about 30 minutes. For Digital Smile Design or Clear Aligner evaluations, expect a 45-minute session.

What will my medical aid cover?

Understanding your Medical Scheme coverage is essential. Remember, it’s an agreement between you and your medical scheme, not the doctor. Medical schemes vary in conditions and benefits. Always familiarise yourself with your coverage. Remember, regardless of your scheme’s coverage, you are responsible for payment.

How are dental fees determined?

Our treatment prioritises your dental health over your medical aid’s provisions. Using a hybrid rates model, we claim certain medical aids for most procedures. You’ll always be informed upfront. It’s crucial you understand and consent to treatment plans and costs. You do so at your own risk if you reject or delay recommended treatment. You are requested to sign acceptance of our treatment plan and cost estimate. If clinical conditions require a change in treatment, full details and costs will be provided before proceeding with modified treatment.

All patients will be furnished with an account for services rendered. Please review and understand what treatment was provided. Patients are always responsible for payment of accounts, including any portion not reimbursed by their medical aid scheme.

These specialised treatments attract an additional co-payment:
Conscious sedation: R 500 per booking

The consultation- and materials fee and any co-payments not covered by medical aids will be payable on the day of your appointment.

Do You Provide Financial Relief?

We are committed to providing you and your family an excellent dental care experience. We welcome discussion on any aspect of your treatment or the cost thereof and offer a variety of payment options:

  • Medical aid claims for selected medical aids (with or without co-payments).
  • Debit cards, credit cards, cash, and EFT (EFT to be done at the practice and clear for immediate payment)
  • FIN Medical Loans (0861 000 808) is our reputable credit provider for Dental Finance to keep you smiling.

Fin Medical Loans (MediFin)

  • Repayment terms from 12 months to 60 months
  • Structured repayments to suit your needs
  • Competitive interest rates
  • No early settlement fees
  • Zero Deposit
  • Client information is treated with the utmost confidentiality

Visit MediFin Website:


  • This method allows customers to pay for their procedures over 3 months with 0% interest or pay back up to 18 months, but interest will then be payable.
  • Visit, download their app, or you can even call them at 087 2100 336 to open your facility before your appointment and then pay using your new facility on the day of your appointment.

Visit MediWallet Website:


This method allows customers to pay for their procedures in 3 instalments with 0% interest.

How It Works

  • Approval happens in less than a minute.
  • Everything is done online, and no paperwork is required; you just link your bank card.
  • There are no joining or admin fees, as we pay a fee to offer the service.

Repayment works as follows:

  • 1st payment: Immediately (on the day of treatment) – deducted via your linked bank card.
  • 2nd payment: End of the following month (if the treatment is after the 15th of the month).
  • 3rd payment: End of the following month.

Visit or download their app to open your facility before your appointment, and you can then pay using your new facility on the day of your appointment.


If you have any other account or payment queries, feel free to contact [email protected].

Visit ZeroPay Website:

How much is a dental implant?

The cost varies based on individual needs. Every patient’s requirements are unique.

Do I really need to floss?

Flossing is non-negotiable. It clears plaque and food debris, preventing tartar buildup, which can lead to gum recession and tooth loosening. Various flossing tools, like picks or interdental brushes, can help.

What type of toothpaste should I use?

Choose fluoride toothpastes for strengthening and protection. If you see natural alternatives, several non-fluoride options exist but might lack ADA approval. For sensitive teeth, inform your dentist and pick appropriate toothpaste.

Should I use mouthwash?

Mouthwash complements brushing and flossing but doesn’t replace them. Depending on your needs, there are rinses for cavity protection, gum health, or fresh breath. Children under 6 should avoid mouthwash due to swallowing risks. Consult your dentist for the best recommendations.

What type of toothbrush should I use?

Soft-bristled toothbrushes are recommended. Whether you prefer manual or powered, the key is using them correctly. Remember to replace your toothbrush every 3-4 months or sooner if the bristles are bent.

Any further questions? Reach out to [email protected] or WhatsApp us on +27 71 152 3906.